Potential Problems When Implementing a CRM Strategy
Customer Relationship Management is more than a simple implementation of new technological solutions for a company. It is an entire strategy to understand better and in more depth a customer’s...
View ArticleThe Advantages of Using SaaS in CRM
SaaS stands for Software as a Service, which is the utilizing of software over the Internet for a per user fee. When businesses begin to implement a program of Customer Relationship Management, they...
View ArticleOpen Source CRM Solutions
In recent years, a new concept has emerged in customer relationship management. Open source customer relationship management solutions are taking the business and customer relationship management...
View ArticleTips for Managing CRM Project Requirements
The universal rule of thumb in businesses or the 80-20 rule states that 80% of a business’s sales come from 20% of its customers; this goes to show the importance of customer relationship management,...
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